{"id":2112,"date":"2020-01-03T18:46:39","date_gmt":"2020-01-03T18:46:39","guid":{"rendered":"https:\/\/www.luminegroup.com\/?post_type=companies&p=2112"},"modified":"2026-02-18T08:59:36","modified_gmt":"2026-02-18T13:59:36","slug":"collab","status":"publish","type":"companies","link":"https:\/\/www.luminegroup.com\/our-companies\/collab\/","title":{"rendered":"Collab"},"content":{"rendered":"

\u202fMarket Offering<\/h2>\n

Collab has 4 key products in its ecosystem: OneContact Contact Center, OneContact Cloud PBX, OneContact Gami\ufb01cation and OneContact Workforce Optimization.<\/p>\n

The flagship offering, OneContact, combines multiple media touchpoints: voice, video, e-mail, social media, chat, and WhatsApp. The agent interface is unified, intuitive, browser-based and zero-install, so it\u2019s fully ready for remote work scenarios. OneContact can natively integrate with key CRM vendors and can be powered by Artificial Intelligence to deliver multi-channel AI Bots.<\/p>\n

These products can be provided via a\u00a0public cloud service<\/a>, on-premises license model or via private cloud (hybrid model).<\/p>\n

Collab has an indirect sales strategy, where partners in different countries are trained to resell, co-brand and host in their data centers or go with their pre-established Nubitalk cloud.<\/p>\n

<\/h2>\n

Customers Served<\/h2>\n

With 70+ active partners in 40+ countries, Collab\u2019s solutions are serving enterprise organizations or departments of all sizes, ranging from +7000 seats to as small as 25\/50 seats. Collab is Telco oriented, having Vodafone and Vodacom group as one of its largest references, with live contact centres in Portugal, Malta, Mozambique, Tanzania, DRC and Lesotho. Also an enterprise B2B offering with Vodafone Hungary.<\/p>\n

Through Collab\u2019s partner ecosystem in Europe, Africa, Latam, and Asia, Collab\u2019s solutions are also serving the core customer support of well-known organizations such as Ageas, Axa, Caixa Seguros (insurance), BBVA, Intrum-Justitia, Oney (banking), LuzSaude, Medhelp, Oncosalud, IPO (health), OTTO (retail), Vodafone\/Vodacom, BH Telecom, Tmcel (telcos).<\/p>\n

Large scale partners that serve multiple countries include 1Stream (South Africa), CenturyLink \/ Lumen (Latam), SFR (France & Belgium), ITMAX (Middle East), Microtel (Malaysia & Singapore), Axians (Portugal), and Cludo (Poland).<\/p>\n

\n

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